⛧The Tracking Number says delivered, but I haven't received my order. What should I do?
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office. Most customers who have the same situation like you have found their item either with their neighbor or at the local post office. There are also times when The shipping carrier will show the package delivered but they have actually delivered to your local post office to make the final delivery. You can contact The shipping carrier or your local post office with the tracking number and they will give you the information that you require. If you have contacted The shipping carrier already and you aren't getting the support you need, we are here to help. Email us at Support@StonerPoint.com and we will try and assist you!
⛧My product is "In Transit" for a while, what does it means?
In Transit means that the Item has shipped from originating country and is en route to its destination.
- Your package has been handed over to the carrier.
- Your package has been dispatched or departed from its country of origin.
- Your package has arrived its destination country and pending customs inspection.
- Your package has arrived its destination country and during domestic transportation.
- Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.
Please pay attention to detailed tracking information, if your item has arrived its destination country, we'd advise you to track it again within 1-2 days and observe the latest updates to ensure a smooth receipt of the package.==================================
⛧Does StonerPoint offer phone support?
To best serve the needs of our customers, we found that email communication is the clearest, simplest and most beneficial for our customers. We have a super "self-serve" help section where you can search for anything, an average of 3 hour response time via email, and will super serve each and every customer until they are completely satisfied! Please email us at Support@StonerPoint.com for assistance!
⛧How long will it take to produce and ship my order?
Shipping to USA : USPS Shipping up to 3 - 8 business days
Shipping to Canada: USPS Shipping up to 10 - 15 business days
International Shipping: Shipping up to 10 - 30 business days.
⛧I messaged but haven't heard back for 48 hours, why haven't I received a response?
Please check your SPAM folder. Most inquiries are responded to in less than 24 hours Also, note our office hours, which are Monday through Friday, 9AM - 6PM EST. Questions and concerns from the weekend will be responded to promptly on next business day!
⛧Does StonerPoint ship orders internationally?
⛧Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carrier's' systems. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped. If this is an international order, you can try this website to track your package. Just have your tracking number available. http://www.17track.net/en
⛧How do I cancel my order?
All of StonerPoint products are printed on demand for the highest quality and start processing immediately one you order, so if you have a cancellation request and it is within 24 hours of your order being placed, please email us here so that we can see if your order can be cancelled. Most times we can accommodate and coordinate a cancellation for you. There are some times when the order is already in production and or shipping and we cannot cancel. For these situations our Customer Support will work with you directly on a solution. Just email us
⛧How do I change my shipping address on my order?
Please note that we cannot allow changes to the shipping address 24 hours after an order was placed. In most cases we can take care of this for you if your order hasn't shipped yet! Just email us here and we will look into the address change for you and get an answer for your quickly.
⛧Where do I ship my returns to?
To return your product, you should mail your product to the address provided by us (Depends on the warehouse that took care of the order). Please include your name and order number so that your return can be processed in a timely manner. Please allow up to 72 hours to process your return after it has been received.
⛧Where is my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund and provide you with those details via email.
- If you are approved, then your refund will be processed. You will receive an email confirmation of the refund details. Please allow 2-5 business days for your bank to process. This time period depends on your financial institution. Please contact your bank for more details about their policies.
- If you haven’t received a refund yet but received a confirmation from us that it was processed, first check your bank account again.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Support@StonerPoint.com.
⛧What quality will my product come out?
We hand make the highest quality all-over-print products in the world. The larger file (highest res possible) that you use, the better the end product will be! Please review the selections below.
StonerPoint loves to provide our customers with a personalized user experience. Whether you're deciding what kind of garment you would like to customize or shopping through our thousands of licensed brands, it's important to us that you have options. For this reason, each of our all-over-print T-Shirts is available in 3 unique styles; Standard, Premium, and Ultra Premium.
Every StonerPoint T-Shirt is guaranteed to never crack, peel, or fade but knowing the difference between these 3 styles ensures you are choosing the price point and make that is right for you. Read below for a breakdown of each shirt style including some pictures of what to expect!
⛧What are the washing/care instructions for my all over print shirt?
Sublimated shirts should be turned inside out and machine wash cold/tumble dry or air dry for the best care!
⛧What is printed on the back of what I ordered?
For double sided items, the back is blank unless a secondary image is shown on the product page. One sided products like: Bandana, Duvet Cover, Shower Curtain, standard one-sided T-shirts, one-sided tanks, etc. will have a black or white back.