WEED&STARS metal Duffel Bag

Delivery & Return

SHIPPING CONDITIONS
Shipping to USA : USPS Shipping up to 3 - 8 business days
Shipping to Canada: USPS Shipping up to 10 - 15 business days
International Shipping: Shipping up to 10 - 30 business days

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Shipping providers:
United States Postal service
USPS First Class
USPS Priority Mail
USPS First Class International
USPS Priority Mail International

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RETURNS
Since all the products are made by demand, we will not be able to make an exchange as the product is customized, we do not accept refunds or exchanges. We do not accept requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation. If you receive an incorrect item, please contact us at Support@StonerPoint.com. We do not accept defective or incorrect item refunds after 7 days you received. Please send us an email first with your order number, details of the product, an image of the part of a defect and your order invoice. We will get back to you if the item is eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item cannot be replaced, the purchase price will be refunded.

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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank/PayPal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@StonerPoint.com.

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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@StonerPoint.com.

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Return
To return your product, you should mail your product to the address provided by us (Depends on the warehouse that took care of the order).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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⛧The Tracking Number says delivered, but I haven't received my order. What should I do?
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office. Most customers who have the same situation like you have found their item either with their neighbor or at the local post office. There are also times when The shipping carrier will show the package delivered but they have actually delivered to your local post office to make the final delivery. You can contact The shipping carrier or your local post office with the tracking number and they will give you the information that you require. If you have contacted The shipping carrier already and you aren't getting the support you need, we are here to help. Email us at support@StonerPoint.com and we will try and assist you!

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⛧My product is "In Transit" for a while, what does it means?

In Transit means that the Item has shipped from originating country and is en route to its destination.

General explanation:

Your package has been handed over to the carrier.
Your package has been dispatched or departed from its country of origin.
Your package has arrived its destination country and pending customs inspection.
Your package has arrived its destination country and during domestic transportation.
Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.
Please pay attention to detailed tracking information, if your item has arrived its destination country, we'd advise you to track it again within 1-2 days and observe the latest updates to ensure a smooth receipt of the package.